Custom Racing Wheels

Easy Return

  • For returns outside Switzerland

Clearly write on the outside of the package: RETURNED GOODS – NOT FOR SALE. This wording must also appear on customs declarations CN22 and/or CN23. Failure to do so may result in refusal and return to sender. Do not enclose the original invoice, but declare the value of each item returned.

Return Address

CYP WHEELS SARL

Pré de l’Oie 6

1853 – YVORNE – Switzerland

1) Product Return & Product Exchange

a) The consumer has the right (Consumer Code) to withdraw from the purchase contract within and no later than 14 days from the delivery of the product. If the deadline expires on a Saturday or Sunday, the deadline is the first working day thereafter. The right of withdrawal may only be exercised on the entire product. It will not be possible to exercise it on only a part of the purchase (e.g. accessories, ……other parts, etc.)

b) All returns must be communicated to CYP Wheels in advance within the deadline in writing (by registered mail or by completing an online Form).

c) If the package is rejected or returned to the carrier, upon delivery, the customer loses the right to withdraw.

d) The Consumer must return the product in its entirety, in perfect condition, in its original packaging(CYP Wheels packaging) and in perfect saleable condition to CYP Wheels, by registered mail and traceable. Shipping costs for the return shall be borne by the consumer.

e) The return shipment must be made no later than 14 days from the date of notice of withdrawal and is the responsibility of the customer until CYP Wheels confirms receipt of the product.

f) The right of withdrawal shall be forfeited if the customer does not return the goods within 14 days of notice of withdrawal or in the event of obvious defect of the product itself (damage, wear and tear, dirt or lack of: inner packaging, original packaging and accessories).

g) The Right of Withdrawal does not apply to custom-made or personalized products (such as “a la carte” wheels), or custom-made components (e.g. spokes cut to size).

h) Refund: In case of exercising the Right of Withdrawal, CYP Wheels shall refund the customer within 14 days of receipt of the product.

  • Used or damaged items cannot be refunded
  • CYP Wheels will verify the condition of returned items before issuing a refund.
  • If the original packaging or tags/labels are missing, 20% of the product value will be deducted.
  • Returns without order reference and original copy of the invoice will not be accepted.
  • The refund will be made using the same payment method used for the order. If you prefer another method, please note it in your return request.
  • If you paid by cash on delivery, please provide your IBAN in the return notes to receive your refund
  • If the product was purchased and paid for in cash at the CYP Wheels Sarl store in Yvorne, the refund will only be made by bank transfer.

2) Incorrect delivery of product from CYPWheels SARL

a) The goods, even if the packaging is intact, must be checked for damage.

b) Any damages or hidden anomalies shall be reported, within two days, in writing by means of registered mail, with return receipt, to the carrier whose address is indicated on the accompanying document. The customer shall send CYP Wheels a copy of this communication.

c) The courier shall make the first delivery without notice and in case of absence shall leave a notice and try again the next one within 24 hours. In the event of further absence, the goods shall be placed in storage and then re-arranged for delivery.

d) In the event of a delivery error and/or products that do not correspond to those listed in the order, the consumer must forward the claim, on the same day of delivery or at the latest on the first working day thereafter, to CYP Wheels.

e) In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to CYP Wheels Sarl in its entirety and in its original packaging by registered mail. In order to be accepted, returns must be communicated to CYP Wheels in advance.

f) If it is a mistake on the part of the consumer, the shipping costs shall be borne by the consumer, otherwise shall be borne by CYP Wheels.

g) In the event that the courier returns the product because it was not collected by the customer (ignored delivery notice, absence at the time of delivery,……etc.), the order shall be considered cancelled. The customer will receive the refund of the amount of the product, excluding shipping costs and any charges customs duties which will remain at his or her expense.

  • In the event of an incorrect delivery, CYP Wheels Sarl will bear all shipping costs associated with the return shipment (please enclose the shipping costs receipt). No further compensation will be paid.
  • Used or damaged items cannot be exchanged.
  • CYP Wheels Sarl will verify the condition of returned items before exchanging and shipping the product.
  • If the original packaging or tags/labels are missing, 20% of the product value will be deducted.
  • Returns without order reference and original copy of the invoice will not be accepted.
  • If the same product is no longer available in stock, it will be replaced with the same product as soon as it becomes available or with an equivalent product (subject to written agreement with the customer).

3) For a Safe Return

  • The Consumer must return the product in its entirety, in perfect condition, in its original packaging and in perfect saleable condition to CYP Wheels Sarl, by registered mail and traceable. Shipping costs for the return shall be borne by the consumer.
  • Use suitable packaging that protects the product well for shipping.
  • Keep the original packaging and place it in an outer box for shipping.
  • Do not remove the labels and keep the original packaging.
  • Use a registered mail traceable shipping method.
Currency
EUR Euro
CHF Swiss franc